Get people coming to your company across the web and in person.
Help your audience get to know your business, answer their questions and solve their problems.
“Show me the money,” as Jerry McGuire would say. Make it really easy for people to do business with you.
Support and nurture your customers to keep them coming back for more.
My Customer Conversation Architecture™ framework supports your customers and guides them from innocent bystanders to your biggest fans.
How am i different?
Big Picture Thinking That Provide Clarity & Focus
When your company can consistently deliver positive customer experiences across the many touchpoints, you won’t just have them coming back for more, you’ll have them promoting and referring your company.
When you support the customer, you support your business.
Know Thy Customer
Understand The Journey
Work with me
How do you become their go-to choice?
Unify your efforts with a structured plan to Attract, Engage, Convert, and Nurture.
ConsultingWhen you need strategy or advice sooner rather than later. Work 1:1 with me to get answers, insights and recommendations.
Customer Conversation Architecture™A customer-centric framework for companies with big plans for growth.
SpeakingHelping business owners understand the role digital plays in the customer experience and how it impacts growth.
“I met Mariana through LinkedIn. From the very first contact, she has been an open-minded professional, highly interested in learning about other business realities and cultures. She is an up-to-date and savvy digital strategist. I was amazed by Mariana’s ability to give me easy tips to improve my website in a more professional style. Her help was also crucial to build up the English version of my company Ad. But, above all her skills, I’m impressed by Mariana’s generosity and willingness to help.”
Customer Experience matters
The Numbers Don’t Lie
– RightNow Customer Experience Impact Report
“95% of consumers talk about poor customer service experiences with other people.”
– American Express
Leave After Poor Experience
Share Poor Customer Experiences
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I Can Help You
Let's talk about the challenges you're facing, and uncover how I can support you.
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