About Me

Hi, I'm Mariana.

The best way to get to know me is to spend some time with me over a cup of coffee, but this is a good start.

01. Strategic

I don’t recommend anything without digging into the data.  Your solution should be as unique as your business. There is logic behind every recommendation.

02. Professional

I have high expectations for my role and believe that being reliable, honest and dedicated to quality, creates lasting business relationships.

03. Curious

I love to learn. I leap at the chance to search for anything that connects your business to your customers to help you grow.

How I help

My Approach

I believe that everything a business does to connect with customers should be firmly rooted in the business model and the customer journey.

I start at the beginning with who your ideal customers are, what problem you solve and how to position your brand as the solution.

When you get it right, you create a positive customer experience, that results in repeat business and referrals.

“Companies that excel at customer experience grow revenues 4-8% above the market.” – Bain & Co.

People are craving simple, satisfying experiences. When their expectations aren’t met, there is a sea of competitors ready to offer an alternative solution.

“70% of consumers say technology has made it easier than ever to take their business elsewhere.” – Salesforce

Let’s unlock the untapped potential of your market.

Mariana Norton

I’ve walked the walk along the customer journey and experienced every stage of the customer journey. I’ve excelled at sales, customer service, support, and marketing.

The evolution of digital has given me endless opportunities to learn and grow. I taught myself how to program when the web was young, and I helped businesses carve out their space in the new marketplace.

A lot has changed since dial-up and BASIC, but good customer experience is still good business. It’s more important now than it’s ever been and I’m passionate about helping businesses understand the role they play in the customer journey.

I am not afraid to ask questions or find answers. With a network of professionals to draw from, I not only design a scalable plan, but I can also align businesses with the professionals to execute it if needed.

I live in Alberta, Canada with my husband, two mostly loveable kids, one Brittany Spaniel, a hedgehog and two horses.

Fun Facts

A Litte Bit More About Me…

Books

I love books. I once bought a book of poetry with an inscription from 100 years from the day I was born.

Dial-Up

As a university student, I worked at the helpdesk for a dial-up internet service provider.

Brains

I find the brain fascinating and studied neuroscience in university.

PB&L

My mom would pack peanut butter and lettuce sandwiches in my lunch.

Horses

I’m taking riding lessons becuase my teenage daughter wants me to ride with her.

Puzzles

As a toddler I would flip puzzle pieces over to make it more challenging.

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I Can Help You

Let's talk about the challenges you're facing, and uncover how I can support you.

Book a time on my calendar.